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Frequently Asked Questions

Where can I find bubba Essential Bags product in my city/country?
Product is available for purchase on the following websites: 
www.us.bubba-bags.com and www.us.bubba-bags.com

How can I wash my bag?
We recommend washing your bag by hand, in cold water with a mild detergent and soft brush. Damages due to washing will not be covered by the warranty. 

Which countries does bubba Essential Bags ship to?
We offer free shipping to Canada and the United States.

How much does shipping cost?
It doesn’t cost you anything. It is free within Canada and the US! We ship via Canada Post and you can expect your order to arrive in 3 - 8 business days. 

Can I add/remove/change items in an existing order?
No, once an order has been placed we are unable to add/remove/change items in an existing order.
If you have any concerns about an existing order, please fill out our contact form or email us and provide your order number for reference.

Can I cancel an order once it has been placed?
Orders that have not been assigned a tracking number may be able to be cancelled.
If you need to request a cancellation on an existing order, please fill out our contact form or email us and provide your order number for reference.

When will my order ship?
Order placed after 3pm EST with Ground Services will be shipped out the next available business day.
Orders have an estimated delivery time of 3 – 8 business days.
We do not ship on Saturdays, Sundays, or holidays 

What is covered under warranty?
We at bubba Essential Bags take pride in our products and they are built to last. All bubba Essential Bags products purchased in Canada and the United States are fully warrantied to the original owner against manufacturer's defects in materials and workmanship. The warranty does not cover misuse, neglect, accidents or any modification to the item. Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect. Garments returned for warranty inspection must be clean. Warranty claims must be accompanied by an acceptable proof of purchase. Photographs of the defect are required and will be inspected.

For warranty inquiries, please complete our contact form or email us at sales.canada@bubba-bags.com      

Do you wish to return recently purchased bubba Essential Bags product?
Please fill out the contact form and include the order number. Returns only apply to product purchased on the websites:  www.us.bubba-bags.com and www.us.bubba-bags.com

What is the bubba Essential Bags return policy?
Product purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase. In order for a refund to be made, the returned merchandise must be in unworn, perfect, re-sellable condition. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags and packaging. The condition of the product is left at the discretion of bubba Essential Bags.
Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, name and email.

Upon receiving your returned bubba Essential Bags merchandise at our warehouse, a refund in the amount of the purchase will be issued to you within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* Customers are responsible for all shipping expenses on the return of their bubba Essential Bags product.*

What is the bubba Essential Bags exchange policy?
We do not provide direct exchanges, only returns.  

Can I return/exchange a sale/discounted item?
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

How can I sell bubba Essential Bags products?
We would be happy to discuss wholesale opportunities. Please fill out our contact form or email us at sales.canada@bubba-bags.com      Thank you!